1. General Refund Terms
Because our animation, design, and digital services involve custom creative work tailored to each client, the following refund terms apply:
Initial deposits become non-refundable once project work has started.
Refund requests are reviewed individually based on the circumstances of the project.
Any completed and delivered work cannot be refunded.
2. When Refunds May Be Considered
A refund may be approved, fully or partially, under the following situations:
The project has not yet begun.
MYMARTSOL cannot provide the agreed service.
A duplicate or accidental payment was made.
If a project has already started, any approved refund may be adjusted according to the amount of work already completed.
3. Situations Where Refunds Are Not Provided
Refunds will generally not be issued in these circumstances:
The client decides to cancel after the project has started.
Delays occur due to late responses, missing information, or materials from the client.
The client is dissatisfied after approved revisions have already been delivered.
The project deliverables (animation, design, or digital content) have already been completed and provided.
Lack of communication from the client during the project timeline.
Services purchased under special promotions, discounts, or limited offers, unless required by applicable law.
4. Revision Guidelines
MYMARTSOL offers revisions according to the terms specified in the project agreement.
Revision requests must remain within the originally agreed project scope.
Requests that exceed the included revision limit may require additional fees.
Refunds are not granted due to changes in style preference or creative direction after work has begun.
5. Payment Disputes and Chargebacks
If you experience an issue with our services, please contact MYMARTSOL first so we can attempt to resolve the matter.
Initiating a chargeback without prior communication may result in:
Immediate suspension of ongoing services
Termination of project access, files, and usage rights
Formal response and dispute of the chargeback with documented evidence
6. Refund Processing
If a refund request is approved:
The amount will be returned using the original payment method whenever possible.
Refund processing typically takes 5–10 business days, depending on the payment provider.
Any applicable transaction or processing fees may be deducted where permitted by law.